FAQ
Need help? No problem.
Everything about your order
How can I place an order?
You can easily place your order via our online shop. After completing the ordering process, you will receive an order confirmation via email.
Can I change or cancel my order after it has been placed?
Please contact us as soon as possible at service@resta-professional.de. Once your order has been shipped, changes or cancellations are unfortunately no longer possible.
Will I receive an order confirmation?
Yes, once your order has been successfully completed, we will automatically send you an order confirmation via email.
Shipping and delivery
Which shipping carrier do you use?
Shipping is carried out exclusively via DHL.
How much are the shipping costs?
Our express shipping within Germany costs €4.95. However, shipping is free for every order of €40 or more.
How long does shipping take?
The delivery time for standard shipping within Germany is approx. 2–3 working days.
Please note that there is no delivery on Sundays and public holidays.
Which countries do you deliver to?
We currently ship exclusively within Germany. International shipping is not currently available.
What should I do if my package arrives damaged?
Please contact us immediately at service@resta-professional.de and send us photos of the damaged goods as well as the packaging, so that we can find a solution quickly.
What happens if my package gets lost?
If your order has not arrived after 4 business days, please contact us. We will check the status with DHL and, if necessary, arrange a replacement delivery or refund.
Exchanges and Returns
How long do I have to return my order?
You have a 14-day right of return from receipt of the goods.
What are the return conditions?
The item must:
- be unworn & unused
- be in its original condition
- have tags attached
- be returned in the original packaging
Proof of purchase is also required.
How do I register a return?
Instructions for returning items can be found here.
Returns without a prior request will not be accepted.
Will I receive a return label?
Yes. Once your return has been approved, we will send you a return label along with all further instructions.
Who pays for the return shipping?
You can easily process your return through us. Once your return has been approved, you will receive a return label that you can use to send the items back to us.
The return is subsidized:
- The actual shipping costs for us are, for example, €6.49.
- For you as a customer, only a partial amount of €5 will be deducted from the refund amount.
- We cover the remaining amount (e.g., €1.49).
After we have received and checked the returned items, we will refund the purchase price minus the agreed return fee of €5.
When will I receive my refund?
Once we have received and checked your return, we will notify you by email. The refund will be issued to your original payment method within 10 business days. If you have not received a refund after 15 business days, please contact us.
Payments
Which payment methods do you offer?
You can pay safely and conveniently with us using the following payment methods:
- PayPal
- Google Pay / Apple Pay / Union Pay
- Credit card (Visa, Mastercard, Amex)
- Klarna
All payment methods will be displayed to you at checkout.
Discounts and codes
How can I redeem a discount code?
It’s that simple:
- Add your desired items to the shopping cart.
- Go to the checkout.
- There you will find a field for discount or voucher codes.
- Enter the code, confirm – and you're done!
The discount will be automatically deducted from the total amount.
Important: Make sure to enter the code exactly as you received it (without spaces or typos).
My discount code isn't working – what's wrong?
There can be several reasons for this:
- The code was entered incorrectly (e.g., typos or spaces)
- The discount code has expired
- The code only applies to a minimum order value
- The code cannot be combined with other promotions
- The code has already been used
If your code still does not work, please feel free to contact us at service@resta-professional.de – we will be happy to help you quickly.
How do I get the welcome discount?
It’s simple and free:
- Scroll to the very bottom of our website.
- Subscribe to our newsletter there using your email address.
- Then, confirm the registration email.
- You will receive your welcome discount via email.
The discount is automatically applied when you redeem it via the welcome discount email.
